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Careers with SimpleCitizen - Workflow Configuration Team Product Owner - Junior to Mid level

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Help us empower immigrants around the world to find new opportunities, achieve the American dream, & save millions of dollars in unnecessary legal fees.

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Workflow Configuration Team Product Owner - Junior to Mid level | Full-Time

Salt Lake City, UT | Remote

Who we are

At SimpleCitizen, we make immigration work better for people & companies by transforming what are often manual & cumbersome processes into modern, automated workflows. We differentiate from the competition through relentless focus on our customers: the immigration applicant & the people who work at our client companies managing global immigration & mobility programs. We are laser focused on creating delightful user experiences, efficient processes & easy access to data & information when it is needed.

Since our founding in 2014, we’ve built a reputation of doing whatever it takes to help legal immigrants to the United States obtain permanent residence & citizenship at a fraction of the cost & time, while achieving an industry-leading success rate & superb customer reviews & NPS ratings.

Over the last couple of years, we’ve taken that same attitude & innovative spirit into the corporate immigration space & just recently joined Fragomen—the largest & leading immigration law firm & services provider in the United States & around the world. For nearly 70 years, Fragomen has been exclusively dedicated to providing immigration guidance & support & has a global footprint of over 50 offices worldwide supporting immigration into more than 170 countries. Fragomen’s professionals are recognized as the world’s preeminent immigration practitioners & thought leaders in their respective jurisdictions. This exciting acquisition will provide SimpleCitizen with financial backing & a broad base of exciting clients, enabling us to continue to improve the immigration experience for hundreds of thousands of workers around the globe.

Opportunities to truly disrupt an industry are not that common, but this is one of them. In partnership with Fragomen, the stage is set for SimpleCitizen to transform the multi-billion-dollar corporate immigration industry. We will win because of our uncompromising customer focus, our innovative approach to technology & our recent union with the preeminent legal immigration services provider in the industry.

To achieve this bold mission, we’ll need the help of the best people in product, design & engineering.

What we’re looking for

We’re looking for a product owner to join our case configuration teams. Here you will be spending time with the knowledge & process experts & the case application developers to build out new case types. You will take the knowledge & process requirements & build the user stories & acceptance criteria that enable the planning & execution of the application build work. You will work closely with the build teams to clarify requirements & provide acceptance when complete. Our case type roadmap is the backbone of our platform & we have an ambitious goal to support thousands of case types around the globe.

Working alongside the rest of the product team, you will expand & improve the product that is already disrupting the immigration market & in doing so, shape the immigration experience for thousands of company & law firm workers around the globe.

What excites you

  • Having real impact on the disruption of a massive industry
  • Giving people more control over & transparency into their immigration processes
  • Commitment to understanding your customer & doing the difficult work to truly understand their problems & what they value most
  • A fast-paced, customer focused & product-minded culture that moves rapidly from planning & research to prototyping, building & shipping amazing products
  • Thinking outside the box & forging new paths & approaches in order to leap ahead of the conventional & incumbent thinking
  • Closely collaborating with engineering, design, & business teams on the products we build, from definition to delivery
  • The opportunity to truly own your work & deliver real wins alongside your design & engineering partners

What excites us

  • Being a tireless advocate for users & user-centered processes
  • Problem solvers with a great eye for detail & stellar innovative thinking
  • An avid story-teller, skilled in effectively communicating prioritization & product decisions with an understanding for business impact
  • Advocates for customer value. We love people are passionate about understanding what customers value & building products that truly deliver it
  • 5+ years of work experience. Prior experience building & shipping software experiences is a must. We’re looking forward to hearing about the significant value you’ve created for your customers in prior roles
  • Able to clearly communicate requirements & user stories to enable efficient development practices
  • Clear objectives combined with regular measurement so we know what impact we’re having
  • Able to work independently combined with strong collaboration skills
  • Previous experience designing for legal technology or other complicated user workflows is a plus but not a requirement

If you would like to apply for the position, simply click the following link & complete the application process through our hiring portal.

Apply Now