Careers with SimpleCitizen - Office Experience Coordinator

Join our team.

Help us empower immigrants around the world to find new opportunities, achieve the American dream, & save millions of dollars in unnecessary legal fees.

Office Experience Coordinator | Full-Time

Salt Lake City, UT | On-Site

Who we are

At SimpleCitizen, we make immigration work better for people & companies by transforming what are often manual & cumbersome processes into modern, automated workflows. We differentiate from the competition through relentless focus on our customers: the immigration applicant & the people who work at our client companies managing global immigration & mobility programs. We are laser focused on creating delightful user experiences, efficient processes & easy access to data & information when it is needed.

Since our founding in 2014, we’ve built a reputation of doing whatever it takes to help legal immigrants to the United States obtain permanent residence & citizenship at a fraction of the cost & time, while achieving an industry-leading success rate & superb customer reviews & NPS ratings.

Over the last couple of years, we’ve taken that same attitude & innovative spirit into the corporate immigration space & just recently joined Fragomen—the largest & leading immigration law firm & services provider in the United States & around the world. For nearly 70 years, Fragomen has been exclusively dedicated to providing immigration guidance & support & has a global footprint of over 50 offices worldwide supporting immigration into more than 170 countries. Fragomen’s professionals are recognized as the world’s preeminent immigration practitioners & thought leaders in their respective jurisdictions. This exciting acquisition will provide SimpleCitizen with financial backing & a broad base of exciting clients, enabling us to continue to improve the immigration experience for hundreds of thousands of workers around the globe.

Opportunities to truly disrupt an industry are not that common, but this is one of them. In partnership with Fragomen, the stage is set for SimpleCitizen to transform the multi-billion-dollar corporate immigration industry. We will win because of our uncompromising customer focus, our innovative approach to technology & our recent union with the preeminent legal immigration services provider in the industry.

To achieve this bold mission, we’ll need the help of the best people in product, design & engineering.

What we’re looking for

We’re looking for a full-time Office Experience Coordinator whose primary responsibility will be to oversee the life-changing work of assuring that immigration paperwork is printed, packaged, assembled, & shipped timely & correctly.

In this position you will be a key touchpoint of our customer success team. Prioritizing & monitoring the shipment of this important paperwork requires someone who is detail-oriented & able to understand the importance of all applications being perfectly assembled.

In addition, you will be our office touchpoint for creating an invigorating & innovative in-office experience. This includes various people-centered & office space-centered responsibilities such as event planning, organizing lunches, ensuring that the office is stocked with supplies, & packaging/assembling new employee welcome boxes, just to name a few.

As the go-to for in-office experience, this role holds potential for innovation & adaptation. We are looking for someone who is willing to problem solve & look for gaps in the office experience & customer success experience in order to enhance & simultaneously improve work for employees inside & outside of the office.

Responsibilities

Printing, assembling, packaging, & shipping life-changing immigration applications daily (about 4 hours per day/20 hours per week)
Keeping the office stocked with supplies & other necessary items to ensure an amazing experience for employees & customers
Innovating & problem-solving to gain empathy for in-office & out-of-office employees, as well as customers, in order to provide the best SimpleCitizen experience from your position
Improving the in-office experience w/ the assistance of the PeopleOperations team (holidays, birthdays, Fridays, Mondays, lunches, events, etc.)
Assembling, packaging, & shipping new employee welcome boxes for each new employee

Basic Qualifications

Empathy for immigrants & the challenges they face through the immigration process
Dependability
Strong attention to detail
Ability to multitask & prioritize activities
Sense of accountability & work ethic
Strong writing & people skills
Passion for building employee & customer relationships
Comfortability, drive, & a go-getting mentality in a fast-paced, startup environment

It would be nice to have…

Background/Knowledge/Experience in U.S. immigration
Background/Knowledge/Experience in Design Thinking

If you would like to apply for the position, simply click the following link & complete the application process through our hiring portal.

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