Careers with SimpleCitizen - Business Immigration Analyst

Who we are

At SimpleCitizen, we make immigration work better for people & companies by transforming what are often manual & cumbersome processes into modern, automated workflows. We differentiate from the competition through relentless focus on our customers: the immigration applicant & the people who work at our client companies managing global immigration & mobility programs. We are laser focused on creating delightful user experiences, efficient processes & easy access to data & information when it is needed.

Since our founding in 2014, we’ve built a reputation of doing whatever it takes to help legal immigrants to the United States obtain permanent residence & citizenship at a fraction of the cost & time, while achieving an industry-leading success rate & superb customer reviews & NPS ratings.

Over the last couple of years, we’ve taken that same attitude & innovative spirit into the corporate immigration space & just recently joined Fragomen—the largest & leading immigration law firm & services provider in the United States & around the world. For nearly 70 years, Fragomen has been exclusively dedicated to providing immigration guidance & support & has a global footprint of over 50 offices worldwide supporting immigration into more than 170 countries. Fragomen’s professionals are recognized as the world’s preeminent immigration practitioners & thought leaders in their respective jurisdictions. This exciting acquisition will provide SimpleCitizen with financial backing & a broad base of exciting clients, enabling us to continue to improve the immigration experience for hundreds of thousands of workers around the globe.

Opportunities to truly disrupt an industry are not that common, but this is one of them. In partnership with Fragomen, the stage is set for SimpleCitizen to transform the multi-billion-dollar corporate immigration industry. We will win because of our uncompromising customer focus, our innovative approach to technology & our recent union with the preeminent legal immigration services provider in the industry.

To achieve this bold mission, we’ll need the help of the best people in product, design & engineering.

What we’re looking for

Responsibilities

• To ensure getting the total value of the immigration process, you'll play a key role in helping to build the technology to support legal workers in delivering world-class services that engage business immigration processes globally on the right foot.
• Experience as a business analyst, caseworker, or relevant experience
• You will liaise with attorneys and project managers to develop and execute content and process capturing, requirement gathering, and process mapping methods.
• You will support creating and designing workflows, gathering feedback and data for iteration, and scale immigration-specific case types from scoping to implementation.
• You will drive activities, including studying, analyzing, and documenting best practices for process automation; accordingly, you will create and interpret workflow diagrams and workflow project documentation.
• You will translate immigration processes and requirements into implementation plans for building cases in SimpleCitizen’s proprietary case management system.
• You will support organizing the world's largest immigration law firms’ knowledge into assets for Workflow Engineers to build and hone SimpleCitizen’s technologies.
• You will proactively drive communication with internal and external stakeholders during projects.

Qualifications & Skills

• Bachelor's degree or equivalent;
• A process-oriented mindset and attention to detail;
• Experience as a business analyst, caseworker, or relevant experience;
• Familiarity using Google Workspace (G-Suite), Sharepoint, and process mapping tools (Lucid, Miro, or similar tools);
• Familiarity with Monday, Confluence, Jira project management tools;
• Desire to evoke, document, and architect scalable processes;
• Skilled in multitasking in a fast-paced environment with competing demands;
• The ability to prioritize, meet deadlines and escalate case issues to a team lead;
• Desire to drive continuous process improvements, automation & global process standardization;
• Desire to thrive in a fast-paced, growth-driven environment;
• Excellent communication skills, including written, verbal, and online;
• Tech-savvy and interested in learning how to use new software and systems; and
• Ability to follow projects through to completion.

Benefits of Working at SimpleCitizen

There are many organic benefits of working for a social impact organization. Everyone at our company finds a deep sense of joy through their alignment with one another, as well as with our company mission & vision. Our top priority to ensure that while our employees are making a difference in the world, we can make a difference in theirs. We hope that by providing our employees with benefits they want & feel empowered by, we can give them the support they need to excel in their professional & personal lives. Below is a short list of just a few of our favorite benefits at SimpleCitizen.

• Unlimited PTO
• DEI Centered Work environment
• Up to 17 Weeks Parental Leave
• Medical, Vision, Dental Benefits
• Employee Perks
• Competitive Salary & commensurate with your work & experience
• Remote Work