SimpleCitizen is a tech-based immigration company with a special focus on helping Immigrants and their families with their Immigration journeys; we take innovative technological approaches to provide services that effectively meet their needs. SimpleCitizen has provided immigration support to thousands of immigrants, and their families, even in the midst of rapidly changing immigration policies.
Since our founding in 2014, we’ve built a reputation of doing whatever it takes to help legal Immigrants to the United States obtain Permanent Residency, and Citizenship, at a fraction of the cost and time of the alternatives, while achieving an industry-leading success rate.
Over the last couple of years, we’ve taken that same attitude & innovative spirit into the corporate immigration space & just recently joined Fragomen—the largest & leading immigration law firm & services provider in the United States & around the world. For nearly 70 years, Fragomen has been exclusively dedicated to providing immigration guidance & support & has a global footprint of over 50 offices worldwide supporting immigration into more than 170 countries. Fragomen’s professionals are recognized as the world’s preeminent immigration practitioners & thought leaders in their respective jurisdictions. This exciting acquisition will provide SimpleCitizen with financial backing & a broad base of exciting clients, enabling us to continue to improve the immigration experience for hundreds of thousands of workers around the globe.
Opportunities to truly disrupt an industry are not that common, but this is one of them. In partnership with Fragomen, the stage is set for SimpleCitizen to transform the multi-billion-dollar corporate immigration industry. We will win because of our uncompromising customer focus, our innovative approach to technology, and our recent union with Fragomen.
To achieve this bold mission, we’ll need the help of the best people in all aspects of our business.
Our Customer Success Team Leads have a deep understanding of our products and their relation to US immigration policies and procedures and/or have equivalent immigration case management skills. In addition to these core competencies, customer success team leads are the front line leaders within our company and oversee multiple pods of customer success specialists that interact with our customers day-to-day and help them navigate using our software to complete their immigration benefits applications. Successful candidates should have experience managing others and handling escalated customers, while providing support and guidance to their direct reports. Above all else, customer success team leads know how to prioritize complex and/or high-priority customer issues and know how to maintain and preserve the relationship we have built with our customers.
In addition to the above skills, team leads also coordinate with upper management to conduct quarterly reviews of team members’ performance through mid-quarter check-ins, help set goals for their direct reports, and support the career advancement of those they oversee . By offering strategic direction and support, the team lead ensures consistency across pods, resolves challenges that arise, and fosters a collaborative environment where both customers and team members receive the resources and attention they need.
Our top priority is to ensure that while our employees are making a difference in the world, we can also make a difference in theirs. We hope that by providing our employees with benefits they want and feel empowered by, we can give them the support they need to excel in their professional and personal lives. Below is a short list of just a few of our favorite benefits at SimpleCitizen.
If you would like to apply for the position, simply click the following link & complete the application process through our hiring portal.
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