Careers with SimpleCitizen - Workflow Engineering Manager

Who we are

At SimpleCitizen, we make immigration work better for people & companies by transforming what are often manual & cumbersome processes into modern, automated workflows. We differentiate from the competition through relentless focus on our customers: the immigration applicant & the people who work at our client companies managing global immigration & mobility programs. We are laser focused on creating delightful user experiences, efficient processes & easy access to data & information when it is needed.

Since our founding in 2014, we’ve built a reputation of doing whatever it takes to help legal immigrants to the United States obtain permanent residence & citizenship at a fraction of the cost & time, while achieving an industry-leading success rate & superb customer reviews & NPS ratings.

Over the last couple of years, we’ve taken that same attitude & innovative spirit into the corporate immigration space & just recently joined Fragomen—the largest & leading immigration law firm & services provider in the United States & around the world. For nearly 70 years, Fragomen has been exclusively dedicated to providing immigration guidance & support & has a global footprint of over 50 offices worldwide supporting immigration into more than 170 countries. Fragomen’s professionals are recognized as the world’s preeminent immigration practitioners & thought leaders in their respective jurisdictions. This exciting acquisition will provide SimpleCitizen with financial backing & a broad base of exciting clients, enabling us to continue to improve the immigration experience for hundreds of thousands of workers around the globe.

Opportunities to truly disrupt an industry are not that common, but this is one of them. In partnership with Fragomen, the stage is set for SimpleCitizen to transform the multi-billion-dollar corporate immigration industry. We will win because of our uncompromising customer focus, our innovative approach to technology & our recent union with the preeminent legal immigration services provider in the industry.

To achieve this bold mission, we’ll need the help of the best people in product, design & engineering.

What we’re looking for

Responsibilities

• Own projects & manage multiple teams through design, implementation, testing & deployment of new workflow projects that solve conceptual problems & produce efficient, stable & standardized solutions with tight deadline requirements
• Lead activities to develop, document, & maintain complex architectures, requirements, & designs for workflows
• Work with other platform engineers to identify & prioritize application architecture concerns that can provide the most business value & allow the product scalability
• Work with Subject Matter Experts to gain familiarity with a variety of immigration requirements & processes around the world to be able to implement standard processes in the system
• Communicate technical information to a non-technical audience & vice versa
• Use strong communication skills (written & verbal) to work closely with the product team to understand requirements & create draft of functionality specifications needed for workflow in the platform
• Assist with new employee onboarding & training program & support team members so that they grow & strengthen their capabilities
• Organize team roles & evaluate employee performance & perform employee reviews/assessments
• Support different teams to understand workflow functionality & risks with new platform features, update of current features & integrations with other systems
• Define & evolve development standards, guidelines, procedures, processes, & metrics
• Create & maintain the configuration tools & frameworks used by the workflow engineering team

Requirements

• Bachelor’s degree or U.S. equivalent in Business Analytics, Information Systems, Computer Engineering, or a related field
• 2 years of professional experience performing business analytics & process design to deliver technology solutions using Agile software development methodologies
• 2 years of professional experience writing schema, markup, & flow logic for automated processes
• 2 years of professional experience utilizing RESTful APIs, XML, & HTML
• 2 years of professional experience performing software programming using Python & Django
• 2 years of professional experience leading & performing system integration (including APIs)
• 1 year of professional experience leading & managing a team
• 1 year of professional experience testing & documenting user stories