Request a Refund

We want to provide the best possible experience for you and your family. If you have any issues with your experience, please contact support and let us know how we can improve. If you are still unsatisfied with your application and/or experience, we will make it right!

100% satisfaction guarantee

Please see the following situations that qualify for refund requests:

  • No Documents Uploaded – 100% refund
  • After Attorney Review – 50% refund
  • 90 Days After Application Purchase – 50% refund
  • 365 days or more after application purchase - 25% Refund

Due to bank transfers, please allow up to 30 days to process refund requests.

If you have received a decision on your case and are not satisfied, click here to review our 100% Satisfaction Guarantee policy and fill out the form to redeem.

Request a Refund

We standby our customers and immigrants everywhere. If you are not satisfied with your experience we'll make it right.

Please fill out the refund form carefully. Providing as much detail as possible can help us support your refund request as quickly and as effectively as possible.

Your request has been sent. We'll get back to you shortly.