100% Satisfaction Guarantee

Overview of the SimpleCitizen Satisfaction Guarantee

We stand by our commitment to accuracy with our 100% Satisfaction Guarantee. If your application is denied by USCIS due to an error on our part, we will refund 100% of your SimpleCitizen service fees — and in certain cases, reimburse your USCIS fees, up to $3,000, depending on the application type.

While we strive for accuracy, we cannot guarantee specific legal outcomes. For example, a correctly completed marriage-based green card application may still be denied due to factors beyond our control. We can only issue refunds for issues we are directly responsible for.

Rest assured, we are with you every step of the way until a decision is made on your application. If you are not satisfied, you may be eligible for a refund under our 100% Satisfaction Guarantee, subject to our refund policy.

Note: SimpleCitizen partners with independent immigration attorneys for the legal review of your application, but is self-service and applicants may choose how to implement attorney suggestions. Any denial due to a decision to not follow attorney suggestions is not covered by this 100% satisfaction guarantee. In addition, if a client chooses to respond to requests from USCIS without SimpleCitizen’s help and is denied, they are not covered by this 100% Satisfaction Guarantee.

We take great pride in the work that we do. If you feel that your experience warrants a refund, please reach out to us. We’ll review your request and will work to make things right!